On Hold Messages
converting silence to sales!
How can On-Hold Messages work for me?
Letter headed paper, newspaper advertising, business cards, website… consider how much is spent on projecting a professional image to your customers. Yet when your customers are place ‘On Hold’…what do they hear. Silence? or worse a jingle that belongs to a first generation mobile phone. Install an On-Hold Messaging service and benefit!
• Cross sell your products and services with informative messages
• Enhance your corporate identity
• Inform your customers of any changes to your business
• MOST IMPORTANTLY, reassure your customers that their call…. and custom, is valued.
Professional Voice Messages for your business telephone system
Sound as professional as your business obviously is!
A recent study into On-Hold Audio had 10,000 customers placed on-hold for ONE minute. Here’s how silence compared to music. The results might surprise you!
70% hung up within the minute.
10% when questioned estimated their time on-hold as 5 minutes!
17% estimated 3 minutes.
3% estimated more than 1 minute.
Music & Messages
2% hung up within the minute.
81% when questioned estimated their time on-hold as less than 1 minute!
16% estimated more than 1 minute.
1% estimated more than 2 minutes.